🚚 Shipping
Where do you ship to?
We ship to all European Union member states. At this time, we do not offer shipping outside the EU.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery time is 6–14 business days depending on your location within the EU.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it to follow your shipment in real time.
Is shipping free?
Shipping costs depend on your location and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your order.
🔄 Returns & Refunds
Can I return my order?
Yes! In accordance with EU consumer law, you have a 14-day right of withdrawal from the date you receive your order — no questions asked.
How do I start a return?
Contact us at kontakt@vixorastore.com with your order number and reason for return. We will guide you through the process.
Who pays for return shipping?
Return shipping costs are borne by the customer, unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 14 days to your original payment method.
💳 Payments
What payment methods do you accept?
We accept the following payment methods:
- Visa & Mastercard
- American Express
- PayPal
- Apple Pay & Google Pay
- Shop Pay
Is my payment secure?
Absolutely. All transactions are processed securely through Shopify Payments, one of the most trusted e-commerce payment systems in the world. Your payment details are never stored on our servers.
📦 Orders
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at kontakt@vixorastore.com. We will do our best to accommodate your request before the order is shipped.
What if I received a wrong or defective item?
We sincerely apologize! Please contact us immediately with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost to you.
📋 Other Questions
Do you have a physical store?
No, Vixora Store is an online-only shop. However, you can always reach us via our Contact page.
How can I contact you?
You can reach us by email at kontakt@vixorastore.com or by phone at +43 660 414 33 63. We aim to respond within 1–2 business days.